Forgot your password

Getting back in when you cannot remember it.

  1. On the sign-in page, press Forgot your password.

    The password reset screen, asking for the email address on the account.
    The password reset screen, asking for the email address on the account.
  2. Enter your email address and press the button.

  3. The page will say a link has been sent whether or not there is an account for that address. That is deliberate: it stops the page being used to find out who has an account here.

  4. Open the email and press the link, then choose a new password of at least twelve characters.

You should see

You are signed in with the new password, and every other signed-in session is ended — so if somebody else had your old password, they are out.

If it did not work

The link says it has expired. Reset links are short-lived. Ask for another one.

You never receive the email and you are certain the address is right. It may be that the account is under a different address. Ask a colleague who is an owner to look at the team list.

Next:Sign in