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Forgot your password

Getting back in when you cannot remember it.

  1. On Sign in, first choose Sign in with password. Then choose Forgot your password.

    Password sign-in remains available alongside magic links.
    Password sign-in remains available alongside magic links. Screenshots use a demonstration workspace.
  2. Enter your registered email and press Send reset link.

    The password reset screen, asking for the email address on the account.
    The password reset screen, asking for the email address on the account. Screenshots use a demonstration workspace.
  3. Check your email. The confirmation is intentionally the same whether an account exists or not. A reset link expires after one hour and can be used once.

  4. Follow the newest reset link and choose a new password of at least twelve characters.

You should see

The password is changed and other signed-in sessions end. Follow the page back into your account; an enabled authenticator remains part of sign-in.

If it did not work

If the link is expired or already used, request another reset link.

If you can still read the registered mailbox, you can also sign in using a magic link.

A reset email does not replace your authenticator or backup code. Contact support if both access methods have been lost.