Terms of Service

1About these Terms

These Terms of Service form a binding agreement between A1 AI Agents Inc. (“we,” “us,” or “our”), the company that operates the GetSimpleSign electronic-signature service (the “Service”), and the organization or person that creates a workspace, purchases, or uses the Service (“Customer,” “you,” or “your”).

Sections 5 to 7, 17, 18, and 20 to 22 also apply to individuals who receive, review, or sign an electronic document through the Service (“Signers”). A Signer is shown these Terms before signing and accepts them by completing the signing process; their acceptance is recorded in the completion record.

By creating an account, accepting an order, accessing the Service, or electronically indicating acceptance, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind it.

An “order” means a written or online ordering document for the Service that we and Customer have both accepted. A quotation, proposal, or email discussion is not an order unless we confirm it as one in writing.

2The Service

GetSimpleSign provides tools to upload documents, prepare reusable templates, route documents to recipients, collect electronic signatures and related fields, maintain transaction evidence, and retrieve completed records. Features, limits, and availability may vary by plan.

GetSimpleSign is a technology provider. We are not a law firm, do not provide legal advice, do not determine whether a document is enforceable, and are not a party to agreements processed through the Service.

3Where the Service is offered

The Service is offered to organizations and individuals established in Canada outside the province of Quebec. It is not offered to, and may not be purchased by, organizations or individuals whose principal place of business, residence, or billing address is in Quebec, in the European Economic Area, or in the United Kingdom.

By creating a workspace or purchasing document packs, you represent that you meet this requirement. If we determine that you do not, we may decline the purchase, suspend the workspace, or close it under Section 16, and we will refund any unused amount you have paid.

This restriction applies to Customers. It does not restrict where a Signer may be located: a Customer may send an agreement to a recipient anywhere, and remains responsible under Section 5 for confirming that electronic signature is appropriate for that recipient and that document.

4Eligibility and accounts

• You must have legal capacity to enter these Terms and be at least the age of majority in your province or territory.
• You must provide accurate registration information and maintain control of account credentials.
• You are responsible for authorized users, workspace permissions, recipient information, and account activity.
• You must promptly notify [email protected] if you suspect unauthorized access.

5Electronic records and signatures

You and each Signer choose whether to use electronic records and signatures. The Service will present an electronic-signature disclosure and require affirmative action before signing. A person who does not wish to sign electronically should contact the sender for an alternative process.

Customer is responsible for deciding whether a document and signature method are appropriate, retaining required records, and complying with sector-specific or government requirements. Without legal review, do not use the Service for wills, codicils, testamentary trusts, powers of attorney concerning personal care or financial affairs, negotiable instruments, documents of title, court documents and filings, family-law agreements, health-care directives and consents to treatment, notices governed by statutory service requirements including eviction, foreclosure, default, repossession and utility termination, or another category requiring a prescribed form, identity method, witness, notarization, seal, or public-body standard.

Customer is responsible for compliance with the electronic-signature, consumer-disclosure, and record-retention law applicable to each Signer’s location. The disclosure the Service presents is designed for use in Canada. Where a Signer is a consumer in the United States, additional disclosures may be required under the federal E-SIGN Act and state law, and Customer is responsible for providing them.

6Signer authentication and identity

Customer chooses how each recipient is authenticated. The Service offers the following methods, and the method used for a document is recorded in its completion record.

• Email link. A single-use signing link is sent to the address Customer supplies. This establishes that the person signing had access to that inbox. It establishes nothing else.
• Access code. In addition to the email link, the Signer must enter a code that Customer sets and communicates to them separately. This establishes that the person signing had access to the inbox and knew a secret Customer shared with them. Customer is responsible for choosing a code that is not guessable and for delivering it by a channel the intended recipient controls. We never include the code in any message the Service sends.
• In-person signing. Nothing is emailed; Customer hands the device to the Signer. Assurance rests on Customer’s own identification of the person in front of them, which the completion record reflects, including the name and role of anyone who assisted.

Whatever method is used, we do not verify a Signer’s identity, legal authority, or capacity. We do not confirm that the person who opened a signing link or entered a code is the person Customer intended, that they are who they say they are, or that they are authorized to bind anyone. We do not offer knowledge-based authentication or government-identity verification.

Customer is solely responsible for supplying accurate recipient contact details, for deciding whether the assurance a method provides is appropriate to the document and the recipient, and for using a different process where it is not. If Customer requires stronger identity assurance than the Service provides, it must not use the Service for that document.

7Records and evidence

For each completed agreement the Service generates a completion record containing the document as signed, the participants, the electronic-signature disclosure each Signer was shown and a cryptographic digest of its exact wording, the language each Signer read it in, the signing method, timestamps, and where applicable a record that a Signer was assisted by a named person.

The completion record is evidence of what the Service observed. It is not an opinion on the authenticity of a signature, the identity or authority of a Signer, or the enforceability of the agreement.

Completion records and audit records are retained as described in our Privacy Policy, including after a workspace is closed, unless deletion is requested and permitted. We may produce records in response to valid legal process, and will notify Customer where we are permitted to do so.

8Customer data and instructions

Customer retains its rights in documents, templates, recipient information, signatures, and other submitted content (“Customer Data”). Customer instructs us to process Customer Data only to provide, secure, support, and improve the Service; comply with law; and carry out documented instructions.

Customer represents that it has all rights, notices, consents, and lawful authority required to upload Customer Data, provide recipient contact information, send requests, and instruct processing. This includes the consent or other lawful basis required under Canada’s Anti-Spam Legislation to send each recipient the messages the Service will generate on Customer’s instruction, including signing invitations, reminders, and completion notices.

Customer must comply with our Acceptable Use Policy, which forms part of these Terms. We may update it to address new forms of abuse; material changes will be notified under Section 21.

We do not train artificial-intelligence models on Customer Data. We do not use documents, templates, signatures, or recipient information to train, fine-tune, or evaluate any artificial-intelligence model, whether our own or a third party’s, and we do not permit our service providers to do so. We do not use Customer Data for advertising, and we do not sell it.

We may create and use aggregated, de-identified information about how the Service is used — for example counts, volumes, timings, and error rates — to operate, secure, support, and improve the Service and to report on it publicly. Aggregated information excludes document contents, templates, signatures, and recipient information, and is created so that it cannot reasonably be used to identify Customer or any individual.

9Sensitive information

Customers must minimize information placed in documents, restrict access to people with a genuine need to know, use appropriate retention settings, and avoid uploading unnecessary information. Unless expressly supported in a written order, the Service is not intended for classified information, complete payment-card data, account passwords, or information subject to a specialized hosting requirement.

10Plans, document credits, and taxes

A Free workspace includes no monthly document credits. Preparing or editing templates does not consume a credit. One document credit is generally consumed when a signature request is sent, whether or not every recipient completes it, unless an applicable order states otherwise. Credits have no cash value and are not transferable between workspaces.

Any workspace may purchase document packs, in any quantity, at the sizes and prices shown on the pricing page. Each pack expires 12 months after it is issued, and the balance expiring soonest is used first. A workspace may contain as many members as it needs; members are not charged for separately.

The pricing page shows what is currently offered and at what price. The terms on which it is sold are these:

• Currency and taxes. All prices are in Canadian dollars and are exclusive of taxes. Customer is responsible for all applicable sales, use, GST/HST, and similar taxes, excluding taxes on our income. Taxes are calculated from the billing address Customer provides at purchase.
• Price changes. We may change prices on 30 days’ notice. A change takes effect at the next renewal or purchase. Document packs already purchased are not affected.
• Failed payment. If a payment fails we will notify Customer and allow a grace period of 14 days. During the grace period existing agreements continue and can be completed. After it, sending new agreements is blocked until payment succeeds; access to completed records is not blocked for non-payment.
• Cancellation. Where the Service is sold on a recurring basis, Customer may cancel at any time and the cancellation takes effect at the end of the paid period. Document packs are not recurring and do not need to be cancelled.
• Refunds. Except where required by law or stated in an order, fees are non-refundable. Unused document credits are not refunded on cancellation and remain usable until they expire.

11Security and service providers

We will use administrative, technical, and physical safeguards appropriate to the sensitivity of Customer Data. No online system is completely secure. Customer remains responsible for its account controls, recipient addresses, endpoint security, and document decisions.

We may use vetted hosting, object-storage, email-delivery, monitoring, malware-scanning, support, and payment providers. The providers we currently use are named on our sub-processors page, and our Privacy Policy describes relevant processing and transfers. Where we process personal information on Customer’s behalf, our Data Processing Addendum sets out the terms that apply and forms part of these Terms.

12Confidentiality

Each party will protect the other party’s non-public information using reasonable care and use it only to perform or receive the Service. Exceptions apply to information that becomes public without breach, is independently developed, is rightfully received without restriction, or must be disclosed by law.

13Intellectual property

We and our licensors own the Service, software, documentation, designs, and related intellectual property. We grant Customer a limited, non-exclusive, non-transferable, revocable right to use the Service during the applicable term for internal operations. No right is granted to reverse engineer, resell, sublicense, scrape, interfere with, or create a competing service from protected elements.

14Availability and changes

The Service is currently offered as a beta release. It is provided as is, features may be added, changed, or withdrawn while it remains in beta, and no uptime or service-level commitment applies to it. We will tell you before the beta designation is removed.

We may maintain, improve, or modify the Service. We will use commercially reasonable efforts to avoid materially reducing paid functionality during a subscription term and to provide notice of planned material changes where practicable. Preview features may be changed or withdrawn without a service-level commitment.

15Events beyond reasonable control

Neither party is liable for failure or delay in performance caused by an event beyond its reasonable control, including natural events, epidemic, war, civil unrest, labour disruption, government action, and failure or interruption of a telecommunications network, internet service, hosting provider, email-delivery provider, or payment processor. The affected party will notify the other and use reasonable efforts to resume. If such an event prevents performance for more than 30 consecutive days, either party may terminate on written notice. This section does not excuse an obligation to pay amounts already due.

16Suspension and termination

You may stop using the Service and request workspace closure, subject to retention, legal-hold, and billing obligations. We may suspend access where reasonably necessary to address a security risk, unlawful activity, non-payment, material breach, or harm. We will give notice and an opportunity to cure when reasonably possible.

On termination, rights to use the Service end. For 30 days after closure, Customer may reactivate the workspace or export its agreements and completion records, whatever plan it was on, unless prohibited by law or necessary for security. After that period the deletion process described in our Privacy Policy begins. Provisions intended by their nature to survive will survive.

17Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant the legal validity, enforceability, admissibility, or suitability of any agreement or signature method. Mandatory rights are not excluded.

18Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, goodwill, or data.

Except as stated below, each party’s aggregate liability arising out of or relating to these Terms and the Service, for all claims taken together rather than per claim, will not exceed the fees paid or payable by Customer during the 12 months before the event giving rise to the first claim. Where the Service is provided without charge, that aggregate liability will not exceed CAD $100. Our aggregate liability to any Signer will not exceed CAD $100.

The limits above do not apply to:

• Customer’s obligation to pay fees;
• either party’s indemnification obligations under Section 19;
• breach of Section 12 (Confidentiality);
• infringement of the other party’s intellectual property;
• gross negligence, wilful misconduct, or fraud;
• death or personal injury caused by negligence; or
• any liability that cannot lawfully be limited.

Where an order states an enhanced cap for a category of claim, that cap applies to that category instead of the limit above.

19Indemnity

By Customer

Customer will defend and indemnify us, our affiliates, and our respective directors, officers, employees and agents against third-party claims arising from Customer Data, unlawful use of the Service, breach of the Acceptable Use Policy, lack of authority to send or process a document, a claim that a message sent on Customer’s instruction breached Canada’s Anti-Spam Legislation or equivalent law, or material breach of Sections 5 to 9, except to the extent caused by our breach.

By us

We will defend and indemnify Customer against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a Canadian patent, copyright, or trademark. This does not apply to claims arising from Customer Data, from modification of the Service by anyone other than us, from combination with anything we did not supply, or from continued use after we have provided a non-infringing alternative. If the Service becomes, or we believe it may become, the subject of such a claim, we may procure the right to continue using it, modify or replace it so it is non-infringing, or terminate the affected part and refund any prepaid unused fees.

Process

The party seeking indemnity will notify the other promptly in writing, allow the indemnifying party to control the defence and settlement with counsel of its choosing, and provide reasonable cooperation at the indemnifying party’s expense. The indemnifying party will not settle in a way that admits liability of, or imposes an obligation on, the other party without its written consent. Delay in notice relieves the indemnifying party only to the extent it is prejudiced by it.

20Governing law and disputes

These Terms are governed by Ontario law and applicable federal Canadian law. The parties will first attempt good-faith resolution through written notice and a 30-day management discussion. Unless mandatory law requires otherwise, Toronto, Ontario courts have exclusive jurisdiction.

21Changes and notices

We may update these Terms for legal, security, or service changes. We will post the updated version and effective date and provide additional notice for material changes.

Notices to Customer may be sent to the account email address or displayed in the Service, and are treated as received on the day sent or displayed. Legal notices to us must be sent to [email protected] and to A1 AI Agents Inc. at the address in Section 23, and are treated as received on the next business day after they are sent by email, or five business days after mailing.

22General

These Terms and accepted orders are the entire agreement about the Service. An order controls over conflicting Terms for that transaction. Assignment requires consent except for specified corporate transactions. Failure to enforce is not a waiver. Invalid provisions will be limited while the rest continues. The parties are independent contractors.

If Customer or a Signer gives us feedback, suggestions, or ideas about the Service, they are given voluntarily and are not confidential. We may use them without restriction, attribution, or obligation, and nothing in these Terms prevents us from developing anything similar.

23Contact

A1 AI Agents Inc.
Operator of GetSimpleSign
Toronto, Ontario, Canada
Support: [email protected]
Privacy Officer: [email protected]