Terms of Service

1About these Terms

These Terms of Service form a binding agreement between [LEGAL ENTITY NAME] (“GetSimpleSign,” “we,” “us,” or “our”) and the organization or person that creates a workspace, purchases, or uses the Service (“Customer,” “you,” or “your”). Provisions also apply to individuals who receive, review, or sign an electronic document through the Service (“Signers”).

By creating an account, accepting an order, accessing the Service, or electronically indicating acceptance, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind it.

2The Service

GetSimpleSign provides tools to upload documents, prepare reusable templates, route documents to recipients, collect electronic signatures and related fields, maintain transaction evidence, and retrieve completed records. Features, limits, and availability may vary by plan.

GetSimpleSign is a technology provider. We are not a law firm, do not provide legal advice, do not determine whether a document is enforceable, and are not a party to agreements processed through the Service.

3Eligibility and accounts

• You must have legal capacity to enter these Terms and be at least the age of majority in your province or territory.
• You must provide accurate registration information and maintain control of account credentials.
• You are responsible for authorized users, workspace permissions, recipient information, and account activity.
• You must promptly notify [SUPPORT EMAIL] if you suspect unauthorized access.

4Electronic records and signatures

You and each Signer choose whether to use electronic records and signatures. The Service will present an electronic-signature disclosure and require affirmative action before signing. A person who does not wish to sign electronically should contact the sender for an alternative process.

Customer is responsible for deciding whether a document and signature method are appropriate, retaining required records, and complying with sector-specific or government requirements. Without legal review, do not use the Service for wills, codicils, testamentary trusts, powers of attorney concerning personal care or financial affairs, negotiable instruments, documents of title, or another category requiring a prescribed form, identity method, witness, notarization, seal, or public-body standard.

5Customer data and instructions

Customer retains its rights in documents, templates, recipient information, signatures, and other submitted content (“Customer Data”). Customer instructs us to process Customer Data only to provide, secure, support, and improve the Service; comply with law; and carry out documented instructions.

Customer represents that it has all rights, notices, consents, and lawful authority required to upload Customer Data, provide recipient contact information, send requests, and instruct processing. Customer must not misuse the Service, impersonate another person, infringe rights, transmit malware, or send unlawful or unsolicited content.

6Sensitive information

Customers must minimize information placed in documents, restrict access to people with a genuine need to know, use appropriate retention settings, and avoid uploading unnecessary information. Unless expressly supported in a written order, the Service is not intended for classified information, complete payment-card data, account passwords, or information subject to a specialized hosting requirement.

7Plans, document credits, and taxes

A Free workspace includes no monthly document credits. Preparing or editing templates does not consume a credit. One document credit is generally consumed when a signature request is sent, whether or not every recipient completes it, unless an applicable order states otherwise. Credits have no cash value and are not transferable between workspaces.

Starter and Organization subscriptions add the monthly document quantity shown on the pricing page. Eligible workspaces may also purchase plan-specific document packs. Each monthly grant and pack expires 12 months after it is issued, and the balance expiring soonest is used first. The pricing page describes included users, renewal, pack eligibility, plan changes, cancellation, and the failed-payment grace period. Except where required by law or stated in an order, fees are non-refundable.

8Security and service providers

We will use administrative, technical, and physical safeguards appropriate to the sensitivity of Customer Data. No online system is completely secure. Customer remains responsible for its account controls, recipient addresses, endpoint security, and document decisions.

We may use vetted hosting, object-storage, email-delivery, monitoring, malware-scanning, support, and payment providers. Our Privacy Policy describes relevant processing and transfers.

9Confidentiality

Each party will protect the other party’s non-public information using reasonable care and use it only to perform or receive the Service. Exceptions apply to information that becomes public without breach, is independently developed, is rightfully received without restriction, or must be disclosed by law.

10Intellectual property

We and our licensors own the Service, software, documentation, designs, and related intellectual property. We grant Customer a limited, non-exclusive, non-transferable, revocable right to use the Service during the applicable term for internal operations. No right is granted to reverse engineer, resell, sublicense, scrape, interfere with, or create a competing service from protected elements.

11Availability and changes

We may maintain, improve, or modify the Service. We will use commercially reasonable efforts to avoid materially reducing paid functionality during a subscription term and to provide notice of planned material changes where practicable. Preview features may be changed or withdrawn without a service-level commitment.

12Suspension and termination

You may stop using the Service and request workspace closure, subject to retention, legal-hold, and billing obligations. We may suspend access where reasonably necessary to address a security risk, unlawful activity, non-payment, material breach, or harm. We will give notice and an opportunity to cure when reasonably possible.

On termination, rights to use the Service end. A reasonable export opportunity will be provided to paid Customers unless prohibited by law or security needs. Provisions intended by their nature to survive will survive.

13Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant the legal validity, enforceability, admissibility, or suitability of any agreement or signature method. Mandatory rights are not excluded.

14Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, goodwill, or data.

Except for amounts that cannot lawfully be limited and any enhanced cap in an order, each party’s aggregate liability will not exceed fees paid or payable during the 12 months before the claim. For free Service, the proposed cap is CAD $100. Canadian counsel must approve all exclusions, caps, and exceptions.

15Indemnity

Customer will defend and indemnify GetSimpleSign and its personnel against third-party claims arising from Customer Data, unlawful use, lack of authority to send or process a document, or material breach of Sections 4–6, except to the extent caused by our breach.

16Governing law and disputes

These Terms are governed by Ontario law and applicable federal Canadian law. The parties will first attempt good-faith resolution through written notice and a 30-day management discussion. Unless mandatory law requires otherwise, Toronto, Ontario courts have exclusive jurisdiction.

17Changes and notices

We may update these Terms for legal, security, or service changes. We will post the updated version and effective date and provide additional notice for material changes. Notices may be sent to the account email or displayed in the Service.

18General

These Terms and accepted orders are the entire agreement about the Service. An order controls over conflicting Terms for that transaction. Assignment requires consent except for specified corporate transactions. Failure to enforce is not a waiver. Invalid provisions will be limited while the rest continues. The parties are independent contractors.

19Contact

[LEGAL ENTITY NAME]
[BUSINESS ADDRESS, ONTARIO, CANADA]
Support: [SUPPORT EMAIL]
Privacy Officer: [PRIVACY OFFICER EMAIL]