Cancelling an agreement
Stopping something you should not have sent — and what it costs.
Open an in-progress agreement and choose Cancel request.
12An agreement in progress, showing the recipient, their status, and the controls to resend, replace or cancel. Screenshots use a demonstration workspace. - 1Check each recipient’s signing status.
- 2Review a confirmation before cancelling an active request.
Read the confirmation, especially the number of signatures already collected and the links that will be stopped.
Choose Cancel this agreement only if you want the request to end.
The request shows as cancelled, outstanding links stop working, and reminders stop. Collected events remain part of its record; it will not become a completed agreement.
A used document credit is not automatically returned by cancellation.
For a corrected request, use Replace request while the agreement is active. It opens a new send with details ready to review; sending the replacement uses another credit.
If someone already signed in person, a replacement needs their new signature.