Browse help topics

Buying a pack

Adding documents when you run low. No subscription, nothing to cancel.

Before you start

Only an owner can purchase documents. Have an authorized payment method ready.

  1. Open Documents and billing.

    Document packs, quantities and the order summary in a synthetic billing example.
    Document packs, quantities and the order summary in a synthetic billing example. Screenshots use a demonstration workspace.
  2. Choose document packs and adjust their quantities with the plus/minus controls or quantity field. The order summary updates the total.

  3. If you have an offer code, enter it and choose Apply. Review the discount or bonus documents, total and validity date.

  4. Press the Buy button showing the order quantity and amount. Review the payment and tax details on Stripe’s checkout page before paying.

  5. After successful payment, return to Documents and billing and check the updated balance and purchase history.

You should see

Paid documents are added after payment confirmation. Available receipt links appear in the purchase history.

If it did not work

If the balance has not updated, allow the payment confirmation to arrive and refresh before purchasing again.

If checkout is unavailable or the price looks wrong, contact support before paying.

An administrator can view available receipts; purchasing remains an owner action.